Last updated: May 2026
CallHand provides automated missed-call SMS follow-up services for businesses.
The platform helps businesses capture customer enquiries after missed calls through automated text messaging workflows.
CallHand is intended solely for transactional customer-service communication following customer-initiated contact.
CallHand is designed for transactional follow-up communication after a customer contacts a business.
Businesses may not use the platform in ways that:
CallHand manages the automated SMS workflow used by the platform, including opt-out handling and transactional response messaging.
Businesses using CallHand are responsible for:
CallHand sends transactional SMS messages triggered by customer-initiated contact, including missed phone calls.
Message delivery depends on third-party telecommunications providers and mobile carriers. Delivery timing and reliability cannot be guaranteed.
End users may opt out at any time by replying STOP or similar recognised unsubscribe commands.
Certain platform features may use automated systems and AI-assisted tools to classify enquiries, identify urgency, summarise job requests, and structure customer information.
Businesses acknowledge that AI-generated outputs may contain inaccuracies and should be independently reviewed before relying on them.
Paid plans may include monthly SMS usage limits and overage pricing.
We reserve the right to enforce plan limits, suspend excessive usage, or restrict abusive activity that negatively impacts platform reliability or operational costs.
We aim to provide reliable service availability but do not guarantee uninterrupted operation, uptime, or message delivery.
Maintenance, carrier outages, infrastructure failures, third-party provider issues, and force majeure events may affect service performance.
The CallHand platform, software, workflows, branding, and related materials remain the property of CallHand and its licensors.
Except as expressly permitted, users may not copy, reverse engineer, resell, or exploit the platform or its underlying technology.
The service is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.
We do not guarantee that the platform will be error-free, uninterrupted, secure, or suitable for every business use case.
To the maximum extent permitted by law, CallHand will not be liable for any indirect, incidental, consequential, special, exemplary, or business-related damages arising from use of the platform.
This includes lost revenue, missed leads, lost profits, failed communications, customer disputes, or service interruptions.
Where liability cannot be excluded, our total aggregate liability will be limited to the amount paid for the service during the 3 months preceding the claim.
You agree to indemnify and hold harmless CallHand from claims, liabilities, damages, losses, and expenses arising from:
We may suspend or terminate access to the service at any time where reasonably necessary to:
We may update these Terms from time to time.
Continued use of the service after updated Terms are published constitutes acceptance of the revised Terms.
These Terms are governed by the laws of New South Wales, Australia.
CallHand
Email: justin@callhand.co